Refund policy

– All pieces on our website are crafted per order, thus refunds are not accepted. This detail is clearly indicated on the individual pages of each piece.


– Your orders will be shipped within 3-5 working days. (Delivery times may vary for some special products. You can see the delivery times for the products from their detail pages.)

– The customs costs that may appear during international shipments belong to the buyer.

Return and Exchange:

– Within 7 days from the date of receival of the product, you can change the size and model once.

– You need to send an e-mail to to create an exchange request while specifying your reason of exchange. Make sure to specify your first and last name and order number in the e-mail header.

– Products sent without an e-mail exchange request WILL NOT BE EXCHANGED.

– Your request for exchange will be answered via e-mail. Our DHL Express Return Label will be sent to you together with the address information of our head office for shipping.

– If you wish to ship your package back to us with a shipping company other than DHL Express, all shipping costs must be covered by you.

– The new product will be sent back to you free of charge when the suitability of the products that reach us is examined and your request for change is approved.

– Pieces that have been tried on prior to being purchased at our store WILL NOT BE exchanged nor refunded.

– Exchanges that do not comply with the terms stated above will not be accepted and will be sent back to you with receiver payment.

Terms of Exchange:

– The exchange process is one time only. There can be no second exchange for the same order.

– All returning items must have their original tags and labels still attached without any damage. There is absolutely no exchange process for products that have lost authenticity.

– Exchange requests for damaged products (torn, deformed, broken, etc.) due to customer error will not be accepted.

– Exchange requests for any products will not be accepted if visual traces or noticeable odor from perfumes, deodorant or other such products is detected.

– No exchanges will be made for free or promotional items sent as part of an order. In order to exchange any products in the set, all the products in the set must be sent together. They cannot be exchanged separately. In the case of sending a single product in the set, New Arrivals will not accept the exchange and will only exchange the order if all products are sent. 

– Return packages must be sent back in their original packaging to ensure safety of the product. Packages sent without their original packaging and or necessary extra safety measures will not be accepted for exchange.

– The package is the responsibility of the customer until it reaches the exchange address. New Arrivals assumes no responsibility for packages damaged or lost during shipping. Please ensure that your cargo is well packaged and shipped with a traceable, insured company.