Return & Exchange

Shipping:

– Your orders will be shipped within 1-5 business days. (Shipping times may vary for several special items. You can see the specific shipping times on the Delivery & Returns submenu of each item on the website.)

Return Policy:

– The items you have purchased can be returned within the first 7 days after delivery.

– You should send your notice of return/change along with your order number to iade@newarrivals.co

– Items for which a notice of return/change mail wasn’t submitted, WILL NOT BE REFUNDED.

– After submitting your notice of return/change, please pack your order without any deficit. Include your bill of sale in the package. You can then send it to the address below.

Order Return & Change Address: Valikonagi Caddesi, Ciftciler Apt. 12/1 Tesvikiye – Istanbul / Turkey After the order has been returned, it will be checked according to our return conditions, if your package meets all requirements, you will be refunded within 3-7 business days. After we refund your order, it will be down to your bank’s refund policy to deposit the payment back into your account, this can take varying amounts of time.

Return Conditions:

– Any returns that are sent without a prior notice of return mail to iade@newarrivals.co WILL NOT BE REFUNDED

– Items which have been used, over-worn and missing tags will not be refunded.

– Items which have been damaged due to usage (ripped, torn, deformed, etc.) will not be refunded.

– Items which have a noticeably heavy smell of cologne, deodorant, perfume and other such permanent scents will not be refunded.

– All of the free and promotional pieces which have been sent with the order must also be returned (belts, buckles, waistbands, etc.) otherwise the order will not be refunded.

– The structural integrity and above all the waterproofing of the returning package must be good and able to withstand shipping. Until the package reaches us, the customer is responsible for any damage that happens on the way.

Change Policy:

– The items you have purchased can be changed within the first 7 days after delivery.

– You should send your notice of change along with your order number to iade@newarrivals.co

– Items for which a notice of change mail wasn’t submitted, WILL NOT BE REFUNDED.

– After submitting your notice of change, please pack your order without any deficit. Include your bill of sale in the package. You can then send it to the address below.

Order Return & Change Address: Valikonagi Caddesi, Ciftciler Apt. 12/1 Tesvikiye – Istanbul / Turkey After the order has been returned, it will be checked according to our change conditions, if your package meets all requirements, your new item will be sent to you free of charge whenever available.

Change Conditions:

– You can change each order only once. The same order can not be changed again, however it can be returned.

– If the color or the size you wish to change for are out of stock, you will instead be refunded.

– You can not change one item with a completely different one. In that case you must return your item, and then order the new one seperately.  

– Items which have been used, over-worn and missing tags will not be changed.

– Items which have been damaged due to usage (ripped, torn, deformed, etc.) will not be changed.

– Items which have a noticeably heavy smell of cologne, deodorant, perfume and other such permanent scents will not be changed.

– All of the free and promotional pieces which have been sent with the order must also be returned (belts, buckles, waistbands, etc.) otherwise the items will not be changed.

– The structural integrity and above all the waterproofing of the returning package must be good and able to withstand shipping. Until the package reaches us, the customer is responsible for any damage that happens on the way.

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